Taylor Swift apologised to her fans who believe they were taken advantage of by Ticketmaster while trying to get tickets for her tour, blasting the company for failing to deliver on its promise of a smooth rollout.
The singer has finally spoken out about the concert ticket debacle, posting a lengthy statement on her Instagram Story in which she expresses her displeasure with Ticketmaster, echoing the sentiments of her legions of fans.
Taylor describes herself as “extremely protective” of her fans, saying, “It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.”
TS also says, “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.”
She’s pretty pissed at Ticketmaster, explaining … “I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. Amazingly, 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.”
As previously reported, there were numerous issues and delays with the Ticketmaster presale, and the ticket giant even cancelled the public sale, resulting in sky-high resale prices.
Taylor ends with a message to the fans who didn’t get lucky enough to score tickets … saying, “My hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means.”